Customer Success Expert

Permanent employee, Full-time · Switzerland - Zurich - Remote

Your mission

This is a full-time position. Employee will work fully remote but we are looking for someone who can meet weekly with the team in Zurich.

We are looking for an enthusiastic Customer Success Expert to join our Customer Success team. You will be in charge of making sure our customers stay delighted with the OKOMO experience: from on-boarding and training to discovering new features and use cases, answering questions and providing support. In addition, a big part of your job will be to manage inbound communication from our customers and prospects, as well as some outbound communication to make sure customers are happy to renew.

Your responsibilities

Quickly identify customer needs and resolve them
Retain our customers and ensure their successful use of OKOMO
Transform marketing generated in-calls into sales
Contribute to churn and retention targets
Protect and develop customer lifetime value through renewals and upselling
Manage and document customer interactions in a structured way
Become an OKOMO expert user and be able to use this knowledge to resolve customer questions
Support the Product team by sharing expertise and feedback as needed
Remain professional and polite, even if faced with complex feedback

OKOMO is a startup, this job description will change over time, as business demands but also at your initiative and to match your strengths.

Your profile

Experience in a customer support or another customer-facing role. We welcome less typical backgrounds!
Interest in tech or digital - you might even describe yourself as a geek
Customer-first mindset
Experience in the SaaS industry and/or startup experience a plus
Positive, persuasive communicator
Fluent in English and German, French and Spanish a plus
BS/MS degree in business administration, marketing or a related field
Industry knowledge of online retail and/or consumer goods industries a plus

Why us?

OKOMO is a dynamic and flexible startup with a flexible working location policy, fun and enthusiastic people, a great product and motivating sales incentives. Bring your enthusiasm and your passion to the table, expect to learn, to sweat, to be challenged and to have fun! We want to take over the world and make an impact on how society interacts digitally so we want the best people, but more importantly we're looking for people we'll enjoy working with.

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About us

OKOMO is a fast-growing and award-winning SaaS technology company founded in 2018 and headquartered in Switzerland. We have a clear goal: to make online customer interactions more human, overcome the impersonal component of a website and improve individual customer experience. Our passion is to make the internet a warmer place by connecting people online the way they would in the real world. That's why we help companies make their online customer communications more personal and authentic, so they can delight their customers by making the customer experience more human, convenient and simple. To do this, we bring the human factor back into the digital world, using innovative technology, broad industry knowledge and in-depth expertise. If that resonates with you, you should get in touch and help us build the future.

About the product: OKOMO has developed an all-in-one online customer communication software, which allows customers to contact a company's employees conveniently, personally and securely via video, voice call or even live chat, directly from home or home office, share the screen if desired or even make an appointment directly. As a customer, there is nothing to download and no plugin to install. Now with OKOMO Pay, websites can monetise the video-calls they offer and sell online consultations at a fixed price or pay-per-minute.

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We are looking forward to hearing from you!

Thank you for your interest in OKOMO. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@okomo.com